Contact and support

Need help with Bibozi, want to ask about your family's data, or are you a rights holder with a request? Write to us.

Support email

[email protected]

Operated by: Mai Hong Sang. Address: Diamond Centery, N2 Street, Tan Son Nhi Ward, Ho Chi Minh City, Vietnam.

What to include so we can help quickly

• The email or Apple / Google account you sign in with (never send a password or the parent PIN).
• The device: iPhone, iPad or Android, and the app version if you know it.
• What happened, and a screenshot if you have one. Please hide your child's name if it is not needed.

What you can ask us

• Help using the app: bugs, signing in, a word or lesson that looks wrong.
• Your family's data: ask what we hold, request a copy, a correction or deletion. See the Privacy Policy and Delete account. We reply within the time the law requires.
• Plans and refunds: purchases, cancellations and refunds are handled by Apple or Google. Cancel in the App Store or Google Play subscription settings; send refund requests to the store where you bought.
• Copyright: rights holders can ask for content to be removed through this email, see the Terms of Use.
• Child safety: if you see content that is not right for a child, tell us and we will review it straight away. See also Children's privacy.

What happens to your message

Your message goes to Bibozi's server (Supabase) and is passed straight on to the mailbox [email protected]; we use it only to answer you. The website does not store the message or the attachment. To stop spam, the server keeps for at most 24 hours two hashes (they cannot be turned back) of your network address and your email, only to count how often the form is used. The mail stays in the support mailbox until we have dealt with your request. You can also write to [email protected] directly, without the form.

Please note

We never ask for passwords, the parent PIN or card details by email. Payments are handled by Apple or Google.